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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to click the Help button, which is present on each page. A pop-up window will open. It comprises in-depth info about all the actions that you can perform on the page in question. Each popup shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge collection of instructional videos demonstrating how to use our Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can quickly get to know our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, have a look at our extensive Frequently Asked Questions section, which includes questions asked by actual persons and offers real solutions. We constantly "revamp" our FAQ section with new articles in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our great team of customer support engineers available 24-7 and eager to help you with any question. Each trouble ticket you send will be responded to in less than sixty minutes (the average ticket response time being just 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 219637

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com